Frequently Asked Questions
Furnishing your home can often feel overwhelming with so much information available. To simplify your journey, we encourage you to check out our FAQ section below. You'll discover answers to frequently asked questions regarding delivery times, payment options, and more. Whether you're inquiring about product availability or need assistance with our return policies, our FAQs offer the vital information you need to make informed choices and design the home of your dreams.
If you have any further questions, please feel free to reach out, and we will do our best to assist you.
Can I order online?
Unfortunately we are unable to offer an online ordering service at this time. However, we do encourage you to pay us a visit to explore our fantastic collection with the most competitive prices in person. We can't wait to see you!
What is the lead time for furniture?
As we source from a number of suppliers and manufacturers both nationally and internationally, delivery times will vary greatly.
The following are general lead times on many of our items,
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Beds & Mattresses: 2 weeks from date of order
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Recliner Suites: 1-3 weeks from date of order.
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Custom Made Suites: Depending on the supplier, 6-14 weeks (Delays will incur where the order period overlaps with suppliers annual leave and other commercial holidays).
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Dining Chairs & Tables: 2-3 weeks from date of order.
Please note that this is not 100% accurate and delays can occur beyond our control. We do not guarantee any item within the timeframes outlined above.
For the most accurate lead time information please get in touch or ask your Sales Associate.
Do you deliver?
We do not offer a direct delivery service however, we do offer a delivery option through a third-party courier service. If you opt for delivery service the contract for delivery lies between you and the delivery operator.
The delivery operator will deliver nationwide.
Please note that there is a fee for delivery based on your location.
How does the delivery process work?
Once all the items ordered have arrived in the store, we will contact you directly to inform you and organise a delivery date.
Deliveries are offered on either the morning or afternoon run, we cannot accommodate specific times and/or dates. An estimated time will be provided to you by the delivery operator when available on the day of delivery.
This is a delivery service only, the delivery operator will not assemble or install goods where required and is unable to remove any packaging.
The delivery option is available for most items however, there is no delivery option for giftware items, rugs, mirrors, and other small items.
Delivery is provided by a third-party courier service. By opting for delivery, your contract for delivery is between you and the delivery operator.
Can I return an item?
Returns are processed on a case by case basis. We cannot refund items where the item is in proper condition and is fit for purpose. A credit note may be issued at discretion of management.
Please note a restocking fee of may incur on items returned.
Giftcards?
Looking for the perfect gift, why not buy that special someone a Gift Voucher? Gift Cards do not expire and can be used at any of our three stores located in Athlone, Mullingar, and Longford.
Can I collect my items?
Yes, you can collect your items from the store as soon as it arrives. When your items arrive at the store, we will notify you and your items are available for collection from this point on.
When collecting the item, you must have either you Invoice or Invoice Number. We are unable to issue goods where a valid proof of purchase is not provided.
If you originally opted for delivery but now wish to collect the items, you should inform us directly as these items may need to be organised for collection in store.
Do you assemble?
While all goods on display are fully assembled, you may need to assemble your own furniture where it is ordered from a supplier.
We do not offer an assembly service either in-store or upon delivery.
Rest assured that our expert team have selected display items with assembly requirements in mind. We know you can do it!
What is the warranty policy on my items?
We offer a 12 month warranty policy on all goods. Manufacturers may offer additional warranty coverage on specific items or on specific elements of an item.
Mattresses are generally covered for a number of years under the suppliers warranty.
Elements of manual and electric recliners are often covered under varying warranty lengths.
For the most accurate warranty information please get in touch or ask your Sales Associate.
How do I care for my furniture?
Product care varies greatly with different products and materials. Manufacturers often provide item specific care instructions.
As a general rule of thumb, no harsh chemicals, and no excessive scrubbing!
Can I finance my furniture?
While we do not offer financing options nor do we work with financing companies such as Humm or Klarna, we do accept deposits. We require a deposit of 30% to place an order. You have the duration of the order time to pay the remaining balance. Any item must be paid in full before it is delivered or collected.
We can also accept payment over the phone. Please have your Invoice Number to hand if you wish to pay over the phone.
What payments do you accept?
We accept all major debit and credit carriers. We also accept cash, cheque, and bank transfer. Cheques should be made out to "GRK Furniture LTD."
Please note that any cheque or bank transfer must be cleared by our bank before we can issue any goods.
We do not accept American Express, or gift cards such as All4One.
Can I track my order status?
While your order is being processed by a supplier there is no direct way to track your order status. We can seek an update on an order upon request. In order to track your order we will need your Invoice Number.
What is my Invoice Nubmer?
This is a unique number that is issued on every invoice. This number is required when tracking and order or arranging it for delivery or collection. It is important to keep a copy of your invoice and the invoice number for your records.
I have lost my invoice / invoice number. What now?
If you are unable to find your invoice / invoice number we may be able to assist. If you paid by card we ask that you check your bank statement for a date of purchase or provide an approximate date of purchase. We operate on a numerical based system so we are unable to locate a docket with a name, phone number or Eircode.
Often times you may have taken a photo in store on the day, so take a look in your camera roll too.
Remember your invoice is your proof of purchase so best not to loose it!
An item has arrived faulty or damaged. What now?
If an item has arrived faulty or damaged, please contact us as soon as possible. Once we have initially evaluated the issue, our dedicated Customer Service Department we will advise on the next steps.
The sooner we hear about the issue, the sooner we can get it resolved.
There is a problem with my item within the warranty period. What now?
If an fault has arisen with your goods and the goods are within the warranty period, please contact us as soon as possible. Once we have initially evaluated the issue, our dedicated Customer Service Department we will advise on the next steps.
Please know that it may take some time to resolve your issue as both ourselves and the supplier investigate this issue.
The sooner we hear about the issue, the sooner we can get it resolved.
There is a problem with my item outside the warranty period. What now?
If an fault has arisen with your goods and the goods are outside the warranty period, please contact us as soon as possible. We may be able to assist with the issue or help source replacement parts on your behalf.
Please note that we cannot guarantee a resolution where your goods are outside of their warranty period.
Do you take or sell used or second hand furniture?
No we do not accept second hand furniture for resale nor do we sell second hand furniture.
If you have items that you need taken away, we do offer a recycling service in conjunction with the delivery option. Please note that there is a recycling fee in addition to the delivery fee.
For the most accurate Recycling Fee information please get in touch or ask your Sales Associate.
Can I get a quotation?
Yes, should you need a quotation for whatever reason, please ask your Sales Associate and they will be able to guide you through the Quotations process.
A quotation is valid for a period of two weeks. It may be invalid where price increases have impacted an item on your quote.
Do your prices include VAT?
Yes, all pricing displayed in store includes VAT?
For VAT returns, please get in touch or ask your Sales Associate.
How long do you hold goods?
As per our terms, we hold goods for 7 days from date of receival.
Often times a supplier can hold goods before delivering them to us. Let your Sales Associate know when you need them so we can best accommodate your needs.
We understand that life is unpredictable, so if you are unable to accept your goods straight away, please get in touch or speak to your Sales Associate.