Terms & Conditions
See below our Terms & Conditions, which outline the rules and guidelines for purchasing in-store. These terms cover important information regarding payment, shipping, returns, and more. By completing a purchase with us, you confirm that you have read, understood, and agree to abide by the terms outlined below.
1.
We will hold goods for a maximum of 14 days.
2.
Goods cannot be issued without a valid proof of purchase and will not be issued unless paid for in full. It is the responsibility of the customer to keep a record of any invoice/payment information.
3.
A deposit of 30% is required. Goods will not be ordered without a deposit paid and any delay will be the fault of the customer. Deposits paid are non-refundable.
4.
Where goods have been ordered, the customer has the duration of the order period to pay any remaining balance of the order. We cannot hold goods for more than 14 days after we receive them. Goods may be returned to suppliers if left uncollected.
5.
Any delays in the delivery of goods caused by our suppliers are beyond our control, and we accept no responsibility for such delays. Other unforeseen circumstances may cause delays. In these instances, we endeavour to inform the customer at the earliest opportunity.
6.
It is the responsibility of the customer to check all documentation and sign off for the products ordered (this includes descriptions, shading, fabrics, wood finishes, pricing, and terms & conditions). There is strictly no change of mind policy.
7.
It is the responsibility of the customer to ensure that the products ordered will fit through any door opening and that your room is large enough to accommodate the items ordered. No refunds, exchange or credit will be given.
8.
We have no obligation to accept the return of goods purchased, other than where goods are faulty. A credit note may be issued at the discretion of management and a restocking fee may apply.
9.
Items purchased from the shop floor or labelled as clearance/sold as seen cannot be returned, refunded, or exchanged. The customer must be satisfied of the quality and condition of any item purchased from the shop floor.
10
Where the goods require assembly, the customer should be confident that they or their agent can assemble the goods correctly. Goods damaged during assembly may not be returned.
11
This does not affect your statutory rights.
12
Abuse towards staff will not be tolerated. We reserve the right to cancel any contract where abuse, improper, or inappropriate behaviour occurs.
13
We do not provide a direct delivery service; however, we do offer delivery through a third-party courier service. By opting for delivery, your contract for delivery is between you and the delivery operator.
14
We accept no responsibility for damage caused to goods once they have left the store.
15
All goods must be collected in their original packaging.
16
Regarding payment: We accept Cash, Credit/Debit Card, and Bank Transfer. Cheque is accepted but must be allowed the relevant time to clear before the goods can be issued. This can take 7 – 10 working days.
17
By entering contract with us you hereby agree to the terms and conditions as outlined above.